A Tail-Wagging Communication Success Story!

October 23, 2009

W small only   Driving to my weekly networking meeting I saw a dog walking down a major thorough-fare with traffic coming right up on it!  I stopped my car, put on my flashers and hoped my car, the dog or I didn’t get hit!  We all survived the moment, and now I had a beautiful Cavalier King Charles spaniel in my car!  Now this dog definitely belonged to someone, this is not your average dog—high maintenance might even be an understatement.

So now what do I do?

The first thing I did was take the dog to the nearest vet office to see if it had a microchip since it did not have a collar with tags.  No chip!  I did learn the dog was a boy and he was not neutered.  This is all important info which I figured would further define the dog’s identity when I was able to locate the owner.cavalier

 With three dogs at home I couldn’t bring this flea-full animal into my house.  So I took him to my vet where he would spend the day being pampered and receiving shots while I began executing against a communication strategy to find the owner.

How did I do this? 

First!  I made calls to the pounds, the local vets, I posted on Craig’s List, I contacted the Cavalier King Charles Spaniel Society of Houston, and I send out a tweet to see if anyone was looking for a missing Cavalier King Charles spaniel. I posted in the “lost dog” section of Craig’s List that I found a dog (many details not included—see next paragraph).  I also posted on Facebook a request for a foster home for this cute boy as we have three dogs in our household and another would just be pushing it!

Next, I made signs.  Now since this is an expensive doggie, we didn’t put the breed on the signs.  We simple stated–Found Dog, Small Male, White and Tan. Call xxx-xxx-xxxx. I left off the breed, as you never know who is in the market for a high-end dog and would love to claim ownership!

I placed the signs strategically around the area where the dog was found. I chose a 2 mile square area to place the signs.  Additionally, I focused heavily around parks and schools, and major intersections.

Then our family waited. 

Nothing the first night but by morning a dog-lover who was walking her dog around one of the parks saw our sign.  She called!  She told me she saw a sign on a front lawn not far from the park saying “Lost Cavalier King Charles spaniel.”  Unfortunately, they had no phone number on their sign—their only sign in the entire neighborhood!  She gave me directions to the home, as I don’t even live in that neighborhood.  I drove over (without the dog), rang the bell, and asked questions.  I felt I had found the owners of our cute little man!  The owner was in tears and followed me to my house.  With many tails wagging, (my dogs included) the owner and the dog were reunited!

There are a few morals to this story.

  1. Have your dog micro-chipped (it doesn’t hurt, and it is not expensive)
  2. Always, always have a collar on your dog with your contact information
  3. Check your fence to be certain there are not any escape opportunities
  4. Put signs up and think strategically about where to place the signs and be sure to include contact information
  5. Use every opportunity you can think of to communicate you lost your dog or you found a dog

And what does this mean to you?

Whether you are looking for a dog, or looking to create awareness in your company or organization you need a well-thought-out plan.  Begin by defining your audience, hone your message to the audience, create a delivery strategy that matches the demographics of your intended recipients, create listening posts to identify if your audience is listening, and if they are not, immediately fine-tune your strategy!  Keep refining and measuring until you are happy with your results.

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A Public Note of Thanks!

I would like to thank my dog-loving daughter for her assistance is helping me with this lost dog endeavor. I couldn’t have done it without her!

Our poll this week is a test of your heart-strings!  What would you do?

 

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Eileen Weisman is a communication strategist, a good listener, a walker,  a recycling expert, a dog lover, and a mother of the bride.  Contact The W Group to discuss opportunities for improving the listening environment within your company or organization

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